Privacy Policy

Nirvana Member app — Nirvana Luxury Hotel, Ludhiana. Last updated: 5 October 2026.

This Privacy Policy explains how Nirvana Luxury Hotel, Ludhiana ("Nirvana", "we", "us"), operated with Sun Infosys, handles information in the Nirvana Member mobile application for iPhone and Android (the "App"). The App is a members-only service for existing members of the club; it is not intended for the general public or for children.

Information we collect

• Account & identity: your club Member ID, name, registered mobile number, and (if on record) email address. You sign in with your Member ID and a password you set. First-time setup is verified with a one-time code sent to your registered mobile via WhatsApp.
• Membership & billing data: your membership type and status, account ledger, dues, and payment receipts — shown to you in the App.
• Location (only when you check in): if the club enables geo-fenced check-in, the App reads your device location at the moment you scan the club QR code to confirm you are at the club. Location is used for that check-in only and is not tracked in the background.
• Camera (only when you scan): the App uses the camera to scan the club's check-in QR code. Images are processed on your device to read the code and are not stored or uploaded.
• Usage & device data: basic app activity needed to provide the service (e.g. check-in records, in-app requests you send) and standard technical information required to connect securely.

How we use information

• To authenticate you and provide membership features (balance, receipts, check-in, wallet points, bookings).
• To record club and restaurant check-ins and, where enabled, confirm you are at the club.
• To send you a one-time verification code and service messages related to your membership.
• To let you raise queries and receive replies from club staff.
• To process dues payments you choose to make (payment is handled by a payment gateway; see below).

Sharing

We do not sell your personal data or use it for third-party advertising. We share the minimum necessary with service providers who act on our behalf:

• Messaging (WhatsApp/SMS): your mobile number is used to deliver your one-time verification code through our messaging provider (Rannkly).
• Payments: if you pay dues in the App, the payment is processed by a payment gateway (Razorpay). We do not store your full card or bank details.

We may disclose information if required by law or to protect the rights and safety of members and the club.

Data security

The App communicates with our servers over encrypted HTTPS connections. Your app password is stored only in a hashed form, and verification codes are short-lived. We apply administrative and technical safeguards to protect your information.

Data retention

Membership records (including ledger and receipts) are retained for as long as you are a member and as required for the club's accounting, tax, and legal obligations. You may request deletion of your app account (see contact below); some records may be retained where the law requires.

Your choices

• You can update your contact details from the App's Profile screen (changes are reviewed by staff).
• Location and camera are used only when you check in, and your phone will ask your permission first.
• You can request access to, correction of, or deletion of your personal data by contacting us below.

Children

The App is for adult club members and is not directed to children under 18.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a new "last updated" date.

Contact us

Nirvana Luxury Hotel, Hambran Road, Ludhiana, Punjab 141008, India
Email: it@nirvana.co.com